skip to Main Content


  • Advertising on website
  • Management of any third-party listing site entry


Guest Booking administration

  • All client correspondence (booking confirmation, property access information, directions etc)
  • Ensure client SEF compliance and return to SEF (now APMA)
  • Liaise with owner’s Factura Recibo issuer with all booking details
  • Transmission of rental value to owner less commission and any listing site or credit card fees (payable to processing company) with full accounting details for each booking
  • Keeping owner up to date with any holiday letting legislation/requirement changes


Guest Services

  • A courtesy call to new guests by telephone or in person on arrival
  • Availability to deal with routine guest enquiries during reasonable office hours 08:00 – 18:00
  • 24-hour emergency call-out service
  • Arranging change overs with attention to arrival and departure times, keys, handbook availability etc
  • Delivery of any welcome pack
  • Reporting any breakages or additional unpaid guests to owners
  • Deposit release inspection visit if no corresponding move in
  • Cot and highchair hire & delivery
  • Arranging laundry (if appropriate)
Back To Top